Otermans Institute is committed to respecting your privacy and protecting your personal information. This Website Privacy Policy explains how we collect, use, store, share and protect personal information when you visit www.oiedu.co.uk (the “Website”), contact us or communicate with us in connection with our public Website. This policy applies to the public Website only. Our OIAI learning platforms, applications, learner accounts and institutionally delivered programmes are subject to separate applicable privacy notices.
The Website is operated by Otermans Ins Edu Ltd, trading as Otermans Institute (“OI”, “we”, “us” or “our”).
Otermans Ins Edu Ltd is the data controller of personal information that it processes for its own Website operations, enquiries and related business purposes.
Depending on how you interact with the Website, we may process the following categories of information.
When you contact us, submit an enquiry or request information, this may include:
When you access the Website, our systems or service providers may process technical information necessary to operate, maintain and protect it. This may include:
We may retain records of relevant enquiries, correspondence and legitimate professional interactions arising from contact through the Website. Some professional contact details may also come from publicly available organisational sources or individuals who introduce or refer an enquiry to us. Where applicable, we will provide the privacy information required by law. We ask visitors not to submit sensitive personal information through general enquiry channels unless it is necessary and appropriate.
We process personal information for legitimate and specified purposes, including:
We do not sell personal information.
Where UK GDPR applies, we rely on an appropriate lawful basis for each relevant processing activity.
| Purpose | Lawful basis, where applicable |
|---|---|
| Responding to enquiries and managing professional correspondence | Legitimate interests in communicating with individuals and managing organisational activities |
| Website operation, maintenance and security | Legitimate interests in operating and protecting the Website |
| Taking steps requested by an individual before entering into a contract | Contractual necessity, where applicable |
| Complying with legal or regulatory requirements | Legal obligation |
| Optional communications or technologies requiring consent | Consent |
| Establishing or defending legal claims | Legitimate interests or another applicable lawful basis, depending on the circumstances |
Where we rely on legitimate interests, we consider the nature of the processing and the rights and interests of affected individuals. Where consent is required and relied upon, individuals may withdraw it at any time without affecting processing already lawfully carried out.
We may respond to communications initiated by Website visitors and send information that they specifically request. Where we send newsletters, partnership updates or promotional communications, we will comply with applicable data protection and electronic marketing laws, including obtaining consent where required. Business-to-business communications may be sent on another lawful basis where permitted by law. Recipients of direct marketing can object or unsubscribe at any time by following the instructions in the communication or contacting us at info@oiedu.co.uk. We do not sell personal information to marketing companies.
Some of our service providers or legitimate business operations may involve processing personal information outside the United Kingdom. Where personal information is transferred internationally, we will comply with applicable legal requirements and use appropriate safeguards where required. These may include UK adequacy regulations, approved international data transfer agreements, contractual safeguards or other recognised mechanisms.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of relevant legal, operational and security requirements. In determining appropriate retention periods, we consider:
Routine enquiries and technical information will not be retained indefinitely without a continuing lawful reason. When information is no longer required, it will be deleted, anonymised or securely disposed of as appropriate.
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include restricted access, authentication controls, secure communications, appropriate system administration, security monitoring and internal procedures. We review our arrangements as appropriate to the nature and risks of the information being processed. Although no internet-based service can be guaranteed to be completely secure, we take reasonable steps to protect personal information.
Depending on the circumstances and applicable law, you may have rights to:
These rights are subject to applicable conditions and exemptions. To exercise your rights, contact info@oiedu.co.uk. We may request information reasonably necessary to verify your identity before responding.
The public Website is intended primarily to provide information about Otermans Institute, its activities and institutional services. It does not require visitors to create OIAI learner accounts or participate in educational programmes. We do not knowingly request unnecessary personal information from children through the public Website. Where an enquiry concerns a child or young person, we will take appropriate steps to handle any personal information in accordance with applicable law. The separate privacy policies applicable to OIAI learning applications and learner programmes explain how information relating to younger learners is processed in those services.
The Website may contain links to independent third-party websites, publications, media platforms and other services. Where you choose to access those services, their operators may process information under their own privacy policies. We encourage visitors to review the relevant privacy information before providing personal information to third parties.
We may update this Privacy Policy to reflect changes in Website functionality, organisational operations, data-processing practices, technology or applicable law. The latest version will be available on the Website and will show the date of the most recent update. Where appropriate, we will take reasonable steps to inform affected individuals about material changes.
For questions, privacy enquiries or requests to exercise your data protection rights, please contact:
Otermans Ins Edu Ltd
Trading as Otermans Institute
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
Email: info@oiedu.co.uk
Website: www.oiedu.co.uk
© Otermans Institute 2026. All rights reserved.